We will be able to change your order within 3 days of placing the order, You will need to contact us on email at support@tecnaova.com so we can process your request.

We Process orders within 2-5 days and we ship them to your doorstep. Once the order is shipped, you will receive automatic notification emails to your registered email with all the tracking details. 
Our delivery carrier usually tries to deliver your package 3 times before they return it to the warehouse. To avoid delays in delivery, we recommend that you make yourself available to sign for your signature-required package. To make sure you get your order, you might need to sign for your package at the time of delivery.

Please make sure your email is correct, If you are sure your email is correct, please send us an email at support@Tecanova.com so we can re-send you another confirmation email.

It's very unlikely to cancel your order, but sometimes due to some countries regulations and customs, Some products may not shippable to some countries so in that case, We would cancel the order and send you full refund. 
If you don't receive your order: Contact our support within 14 calendar days from your latest expected delivery estimate. To find your missing package, you must follow up at the shipping address you provided. If you’re still unable to locate the package, contact our support within 14 days of delivery.